Frequently Asked Questions
What can TackTick help with?
We provide professionally trained offshore support for tasks like admin work, client intake, order processing, customer service and more—so you can focus on growth.
How long does setup take?
Most clients are fully onboarded and live within 5–7 business days. We’ll move at your pace, but we like to keep things efficient.
Do I still stay in control?
Absolutely. We become an extension of your team, not a replacement. You’ll have full visibility, approvals where needed, and open communication.
Is there a contract?
We start with a low-cost trial period so you can experience our services firsthand—no pressure, and no commitment. Once you’re confident we’re the right fit, we’ll tailor an agreement that aligns with your goals, needs, and budget.
No long-term lock-ins. Just a simple, flexible way to get started.
What are your rates?
Our pricing starts at $1,200/month depending on the role and hours needed. All rates are flat and transparent—no hidden fees.
What if I need to scale up or pause?
Just let us know. You can scale your team up or down as your needs shift.
What tools do you work with?
We’re experienced in tools like CRMs, EMRs, call platforms, spreadsheets, order systems, and more. If you use it—we’ll get trained on it.
Do you offer support outside the U.S. time zone?
Yes—we tailor shifts to your timezone needs and availability, including evenings and weekends.
Who do I communicate with?
You’ll have a dedicated point of contact onshore, and access to our offshore team leaders. You’re never in the dark.
How do you match our brand voice?
We believe your support team should sound like you—not like a script. Every TackTick specialist goes through hands-on, immersive training based on your workflows, expectations, and customer tone.
We build a custom playbook with sample scripts, do mock sessions, and review real scenarios before anything goes live. You’ll approve the tone and flow every step of the way.
How do you make sure the quality stays high?
We don’t just train and forget. Quality is built into everything we do.
Here’s how we keep performance sharp:
- ✅ Weekly or monthly QA reviews
- ✅ Monthly assessments with agents
- ✅ Biweekly coaching sessions
- ✅ Real-time feedback and adjustment loops
And you’re part of the process—we refine based on your KPIs and your customers’ real needs.
What’s included in your pricing?
We keep things simple and transparent. Every plan includes:
- 🔹 Sourcing and training your dedicated agent(s)
- 🔹 Day-to-day team management and oversight
- 🔹 Quality assurance and performance reporting
- 🔹 No setup fees, no surprise charges
You get one predictable monthly rate, starting at $1,200/month.
What’s your cancellation policy?
Cancel anytime with 14 days’ notice before your next billing cycle.
What’s your cancellation policy?
No refunds after service begins, but we’re always happy to fix issues.
What happens if I pay late?
A flat $50 late fee is added after 7 days. We may pause work after 14 days.
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